Showing results for 
Search instead for 
Did you mean: 

Landline not ringing with new Fibre optic adaptor but we have a dialing tone.

Joining in

I have connected our landline to our modem with the adaptor that was sent to us. We were not told to  it but our line just went dead. We have a dialing tone and incoming calls our received by our answerphone but the phone is not ringing. It is quite an old handset could that be the problem ?


Forum Team
Forum Team

Hey davePullin, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some landline issues.

Please could you try a new headset if possible, with the new VOIP line some handsets may not be compatible.

Please do keep me updated. Thanks 

Matt - Forum Team

New around here?

Thank you Matt.

We tried another phone, and that has solved the problem.



Hey Dave, no problem at all thank you for letting me know.

Please do feel free to reach out if you ever need anything in the future. Thanks 

Matt - Forum Team

New around here?