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Landline not ringing with incoming calls

HJFeasey
Joining in

My landline phone has not rung for several weeks - I can ring out, and when I call the landline number I can hear it ringing on my mobile. I have replaced my phone and have the same problem. I have called 150 and they said it might be an area problem - there is no mention of this when I check the area status for my postcode - it comes up with no reported problems. This is very frustrating as I am missing calls and am unaware that people are calling. Please help - I find the call centre unhelpful and unable to resolve the problem. Thank you. 

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello HJFeasey

 

Sorry to hear of both the landline issues regarding incoming calls and the issues experienced getting this looked into. We appreciate you raising this via the forums and welcome to the community. 

 

From looking we can there is an issue with the power levels impacting the landline. I will send you a Private Message to get some more details from you to arrange a tech to resolve this at the cabinet.

 

Rob