We bought new phones a month ago and everything works well apart from the phone doesn't ring when an incoming call comes in. The calls show up on the phone screen but the phone doesn't ring. We have tried several things:
adjusting the volume and settings
checking cables are all working with no tears etc.
The home phone port works well.
Tried the phone at another location and it worked well.
Turned the whole virgin system off and on again to reset it.
