Menu
Reply
Darren967
  • 2
  • 0
  • 0
Joining in
345 Views
Message 1 of 5
Flag for a moderator

Landline not ringing for incoming calls

Hello, for about a week our landline is not ringing when someone calls. Have been on mobile to friend while she has been ringing the landline and I can hear it her end as normal but nothing on our end.

Phone can be used to dial out as normal.

Have just purchased new handset as I assumed it was that but the same thing is happening. Service status showing no issues in our area.

Have been trying to get through on 150 but no luck, can you please assist with booking an engineers appointment.

Thank you

 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
340 Views
Message 2 of 5
Flag for a moderator

Re: Landline not ringing for incoming calls

Hello @Darren967,

Welcome! Thanks for posting.

I am so sorry about that.

I will send you a private message now, please look out for a plum envelope at the top right of your screen.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
318 Views
Message 3 of 5
Flag for a moderator

Re: Landline not ringing for incoming calls

Thank you for talking to me in a private message @Darren967.

Please do let me know how it goes with the engineer visit 🙂

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Darren967
  • 2
  • 0
  • 0
Joining in
277 Views
Message 4 of 5
Flag for a moderator

Re: Landline not ringing for incoming calls

Hello, thanks for all your help in getting an engineer out, he has sorted everything perfectly, great chap very helpful, tidy and friendly.

Regards,

Darren

0 Kudos
Reply
John_GS
  • 14.45K
  • 738
  • 1.35K
Forum Team
Forum Team
274 Views
Message 5 of 5
Flag for a moderator

Re: Landline not ringing for incoming calls

Great to hear all sorted, Darren 🙂

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply