Virgin Media Community

[ivc8375]

Hello everyone, 

incoming calls never make my landline phone ring. I tried 3 different phones, and I have the same problem with all of them (so it's not the phone). 

If I know someone is trying to call and I pick up, I can talk to them! So the call is coming through, it's just the phone does not ring. 

The phone is plugged into the hub directly. I tried to restart the hub, and no luck. 

Any ideas? 

Thanks

Ingrid

[Gareth_L]

Hi ivc8375, 

Sorry to hear this is happening 

More than likely it will be a connection issue from our side as its definitely not the phone 

Have you tried a reboot on the Hub at all

Gareth_L

[ivc8375]

Hi Gareth

Just tried another reboot on the Hub - still no ringing for incoming calls. 

Please let me know what else we can do, 

Thank you!

[David_Bn]

Good Morning @ivc8375, thanks for coming back to us

I have been able to look into your local area, and it appears that there is currently an outage that was detected on 06/05/22 at 10:06am and is due to run until the estimated time of 10:10am today.

Can you please check the phone line at around 10:30am for me and report back to the thread?

It may be worth, after this time frame, to do another reboot, or even a resetting of the hub, to ensure any remaining fault from the outage is cleared.

Kindest regards,

David_Bn

[ivc8375]

Hello David, 

I tried reboot + reset earlier this evening, still no luck in getting the phone to ring ... 😔

The issue has been going on for more than a week, so I am not sure this is due to the recent outage? 

Kind Regards

Ingrid

[Paul_DN]

Hi ivc8375,

Thank you for reaching back out to us, we appreciate your issues has been going on for a little while before this SNR issue was logged, although it was logged later it may very well of been present earlier, I can advise the fault is still ongoing and the estimated fix time has now changed to 10/05/22 @ 14:25.

Apologies again for any inconvenience caused.

Regards

Paul.

[ivc8375]

Hi everyone, 

16th May, and phone still not ringing...

[Akua_A · Accepted solution]

Sorry to hear the issue is ongoing @ivc8375.

We can understand this is not ideal and we want to best help. In this case, I have sent you a private message. Please lookout for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @ivc8375.

Glad to have been able to help regarding this.

Please do not hesitate to contact us if you need any further help.

Thanks,