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Gillian60
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Landline not recieving calls in

Since moving last July we have not been able to recieve incoming calls. We can dial out though. We have had many tries to get through to customer services, but either had to give up because we couldn't wait any longer or been cut off while waiting for customer services to find someone who can help. The phone is plugged into the hub - as it's supposed to be and there doesn't seem to be any socket to try anyway. We have tried using different phones but no difference. Is there a direct number we can try? or online chat ? We can't keep waiting on the call centre. 

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Steven_L
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Re: Landline not recieving calls in

Hey @Gillian60,

 

Sorry to hear of the issues that you've had with your phone line since last July, this is clearly not good enough that the fault has been going on for so long.

 

I have been able to find your account and have now passed this onto our second line faults team, who will be in touch with you in the next 24 hours to discuss this issue and hopefully it will resolved, when they call you.

 

Regards

Steven_L 

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Gillian60
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Re: Landline not recieving calls in

Thats very kind, thank you. Although they wont be able to to call us unless they have our mobile number! I'll check its on our account details.

regards, Gillian 

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Steven_L
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Re: Landline not recieving calls in

The team will use the mobile contact number on your account but hopefully they will have resolved the issues and be able to contact you on the line that is currently not working. 

 

 

Regards

Steven_L

Gillian60
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Re: Landline not recieving calls in

Just to say thanks - seems to be working now! 

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Beth_G
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Re: Landline not recieving calls in

Hi Gillian60,

 

I'm pleased to hear that! 

 

Do let us know if you need help with anything else.

 

Have a great weekend 🙂

 

Beth

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