Virgin Media Community

[Holliewigham]

Landline not receiving incoming calls, also crackly and no dial tone 

[Tom_F]

Hi Holliewigham, thanks for getting in touch.

Sorry to hear you've encountered this issue with your phone-line, I don't suppose you've been able to test another handset to rule out any issues there? 

Tom 

[Holliewigham]

Yes we have, unfortunately both phones are experiencing this issue 

[Tom_F]

Thanks for confirming, I'll get in touch via PM so we can look further into it and arrange a visit from an engineer if required. 

Tom 

[Tom_F]

Thanks for getting back to me @Holliewigham. You will find your appointment confirmation online (virg.in/myVM) please let us know how the engineer-visit goes - or if we can help with anything else.

Tom

[Tom_F · Accepted solution]

Thanks for getting back to me and letting us know this is sorted Holliewigham, please let us know if we can help with anything else. 

Tom