Landline not receiving calls

[Pearj1]

We had broadband and a phone line installed today. We can make calls but we’re unable to receive calls. The number was scheduled to be transferred over from TalkTalk today as part of the installation. Am I worrying unnecessarily or is it likely to come on stream shortly? The very helpful engineer assured me it would be working within half an hour or so no. But that’s not happened. 

[Vikki_M · Accepted solution]

Hi @Pearj1

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the land line.

I have taken a look at things from our side, and it all looks okay.

How are things this morning? Are you still unable to receive calls?

Please pop back to us when you can.