on 09-08-2021 12:40
on 30-08-2021 12:00
Hi, you seem to have fixed the original problem, however I no longer get a caller ID number on my phone, only 'incoming call', which is fairly obvious as the phone is ringing!
on 09-08-2021 12:51
Hey @henry9th,
Welcome to the forums and many thanks for your post. I'm sorry to hear you're having issues with your landline at the moment.
Just to confirm, are you having difficulty making calls from the landline at all? Are you aware what happens when the caller tries to call through to you eg. does it ring / say an error message etc.?
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 09-08-2021 12:53
Hi Molly,
No problems phoning out and we are unaware when people can't get through.
on 09-08-2021 12:58
Hey @henry9th,
Thanks for your reply.
Is this with all incoming calls or just a select few?
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 09-08-2021 13:25
Not with all incoming, but some. A colleague, and my daughter haven't been able to get through for a couple of months, and during the last week another family member was unable to!
on 09-08-2021 14:11
Hey @henry9th,
Thanks for confirming. Have you recently ported a number over to us?
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 09-08-2021 14:14
No it's the same number I've always had, but I was going to leave Virgin last Novemberish and move to BT, but I decided to stay in the end, on a new deal.
on 09-08-2021 14:19
Hey @henry9th,
Thanks - I'd like to look further into this for you, so just need to send you a private message to get your account details. Please keep an eye on the purple envelope at the top of the page.
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 30-08-2021 12:00
Hi, you seem to have fixed the original problem, however I no longer get a caller ID number on my phone, only 'incoming call', which is fairly obvious as the phone is ringing!