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henry9th
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Landline not receiving calls from various callers, usually mobiles.

As the title suggests.

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Molly_G
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Re: Landline not receiving calls from various callers, usually mobiles.

Hey @henry9th,

 

Welcome to the forums and many thanks for your post. I'm sorry to hear you're having issues with your landline at the moment.

 

Just to confirm, are you having difficulty making calls from the landline at all? Are you aware what happens when the caller tries to call through to you eg. does it ring / say an error message etc.?

 

Kind regards,

 

 

Molly_G
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henry9th
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Re: Landline not receiving calls from various callers, usually mobiles.

Hi Molly,

No problems phoning out and we are unaware when people can't get through.

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Molly_G
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Re: Landline not receiving calls from various callers, usually mobiles.

Hey @henry9th,

 

Thanks for your reply.

 

Is this with all incoming calls or just a select few? 

 

Kind regards,

Molly_G
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henry9th
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Re: Landline not receiving calls from various callers, usually mobiles.

Not with all incoming, but some. A colleague, and my daughter haven't been able to get through for a couple of months, and during the last week another family member was unable to!

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Molly_G
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Re: Landline not receiving calls from various callers, usually mobiles.

Hey @henry9th,

 

Thanks for confirming. Have you recently ported a number over to us?

 

Kind regards,

Molly_G
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henry9th
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Re: Landline not receiving calls from various callers, usually mobiles.

No it's the same number I've always had, but I was going to leave Virgin last Novemberish and move to BT, but I decided to stay in the end, on a new deal.

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Molly_G
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Re: Landline not receiving calls from various callers, usually mobiles.

Hey @henry9th,

 

Thanks - I'd like to look further into this for you, so just need to send you a private message to get your account details. Please keep an eye on the purple envelope at the top of the page.

 

Kind regards,

Molly_G
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henry9th
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Helpful Answer

Re: Landline not receiving calls from various callers, usually mobiles.

Hi, you seem to have fixed the original problem, however I no longer get a caller ID number on my phone, only 'incoming call', which is fairly obvious as the phone is ringing!

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