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Landline not receiving calls but can dial out

Bren48
Tuning in

It stopped working 2 days ago,but can dial out and have a conversation. When I ring it from mobile it sounds like its ringing but doesn't. I have checked ringer is on and other settings. 

1 ACCEPTED SOLUTION

Accepted Solutions

Gareth_L
Forum Team
Forum Team

Hello Bren48,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue receiving calls on your landline

This will most likely be a loose connection in the green cabinet for incoming calls.
Id like to take a look into this for you and arrange for a Technician to attend.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

See where this Helpful Answer was posted

2 REPLIES 2

Gareth_L
Forum Team
Forum Team

Hello Bren48,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue receiving calls on your landline

This will most likely be a loose connection in the green cabinet for incoming calls.
Id like to take a look into this for you and arrange for a Technician to attend.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

Gareth_L
Forum Team
Forum Team

Thanks for those details Bren48.

I have booked the engineer to come out and sent the time and date by private message.

Can you please let me know how the visit goes.

Gareth_L