When I placed my order with Virgin on 17th July, I requested to port my landline number and was never told it may not be possible.
On day of installation, 27th July, the engineer kept quiet until the installation was complete and then gave me my new number.
Despite Virgin telling me 3 times that my number will be transferred and me waiting until the end of their specified timescale before I contact them again to inform them my number has not been ported, I am still with the new number.
I have submitted online web forms, sent a letter by recorded delivery, participated in text chats & phone calls, still to no avail and each time, I have to repeat my case.
Thank you for your response, it is much appreciated.
On 24th August, I received a text saying "Hello, it's Virgin Media here. Unfortunately we are unable to port your home telephone number as it is disconnected from your current provider, and we are only able to port active telephone numbers. Please continue to use the Virgin Media number provided to you at install.
I am sorry to hear this, we do advise to keep your landline services active until the number port is processed, I would advise getting in touch with your previous provider to see if you can get the number back so when it is active again we can port it over
Sorry for the delay in responding to your question.
Yes, I did ask my previous provider to cancel my landline and I told them the date when Virgin was connecting my service; I assumed (wrongly) that the landline would not be cancelled until the connection date.
I have spoken to my previous provider and have arranged for them to activate the number on 09/10/20; I have liaised with Virgin to advise them and I have been told that my landline number will be ported on 17/10/20 as it takes 8 working days.
All I can do is wait until the latter date and hope that the number port works.