I see that posting on the forum has really helped some people finally get their problems resolved:
My BT Landline number was not ported over to VM as I requested, I understood this could take a while but after a week I thought I best call 150 and ask if it was being transfered.
Unfortunately VM hadn't actioned porting my number and by now my landline number was no longer active.
I've spent hours texting VM support, on the phone to them to be told "yes" then "no" and "phone BT and speak to them"
At one point a lovely lady called Michelle said VM can transfer an inactive number, she had never done this before so her manager was taking her through it. Unfortunatly this was the end of her shift so she said goodbye and told me it would be done the next day... Its still not done.
I've spent ages trawling the internet and seeing threads where this has been done and I would love someone to take pity on me and try and help me get my old number back as well as my trust in virgin media
I hope someone can help me
sorry for the rant but this has really got to me and im feeling pretty fedup by it and can't bear spending anymore time texting a robot to be asked if its a landline or mobile number I have a problem with...
After further investigations by the team and speaking to the number port department within BT, we have found that the number hasn't been assigned to a new customer and should be able to be reassigned to you for the number to be ported over to Virgin Media
BT and Openreach should be able to work together to get this number reactivated for you, once this is done we will be able to transfer your number over to us.