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Landline not making or receiving calls

My landline is not making or receiving calls, the symbol on the handset shows there is no signal.

When I try to make any calls it dials the number and then there is just a dead dial tone and if I try and call my landline there is an automated message that says “sorry, this person is currently unavailable”.

My handset is plugged directly in to the hub and I have checked all cables, I’ve rebooted the hub and the handset and it’s still not working. I have also tested another handset and this doesn’t work.

I have checked the status in my area and it says no issues.

I have no issues with my broadband.

This has been like this for months and since I got the landline there has always been some kind of issue with the connection. I have been paying for a service which I can’t use. Please help with getting this issue resolved 

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Re: Landline not making or receiving calls

Hello rreedd11.

Thanks for your post. 
Sorry to hear about the issue with your landline.

I have just checked a few things from here and can see it looks okay, but It isn't from your side.

What I need to do is pass security and arrange an engineers visit.

If you can check the purple envelope top right of your screen that would be great. 



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