My landline has not been working since 6th of December when I was switched over to the new fibre network. Since that time I have called your helpdesk 5 times. I have made sure the phone is connected to the adaptor and plugged into the hub correctly. Have lost count of the number of times I have rebooted the hub. Tried connecting another phone but still nothing. No dial tone on either phone. The old wall socket is no longer working so assume switch over has gone through, On my first call, from my mobile, I was told an engineer would come out the following day but he didn’t appear. On my next two calls, which were a week apart, I was told there was a fault in my area and should be fixed the following day. It wasn’t. My latest call, which was yesterday 9th January, I was again told an engineer appointment had been made and they would be out later that day, but, again, he didn’t turn up. Can someone from Virgin media please sort this out for me.
Thank you for posting and welcome to our community 🙂
So sorry to hear of the situation, and the problems with the phone since the switchover.
So I can help I've popped you over a private message (purple envelope, top right hand corner) to get a few more details from you.