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Landline not allowing outbound calls

we have just moved in and have virgin phone and broadband package. We have plugged the handset into one socket and no dialling tone. In another socket it has a dialling tone but when we try to ring from it it either cuts us off or says number is not recognised.

any advice please?

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Re: Landline not allowing outbound calls

Good morning @Rachel15 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline.

 

Are you able to confirm for me, are you connecting the landline to the back of the hub? 

 

Kind regards,

Zak_M

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