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Landline not active

Joining in

I had my new broadband and phone newly installed in late July , Sky sent across our landline number to Virgin on the 9th of August and on that date our landline cannot take or make calls therefore people cannot make contact with us. 

I contacted customer services at Virgin and the girl advised she has passed on the fault to the relevant department and should be ok in 24 hours , this is now the 3rd day and still cannot make or take calls can someone please advise the current status on this and when it will be resolved please 

Since I am a new customer hopefully this will be resolved quickly 

kind regards 

Kenny Christie



Accepted Solutions

That’s great thanks for your help Nathan

See where this Helpful Answer was posted


Forum Team
Forum Team

Hi there @Kennych 👋 Welcome to our forum and Virgin 😊

Thanks for posting, I'm sorry to see that you've been having issues with your landline since the number was ported over.

I'll certainly be happy to check the status of this for you so I'll send you a PM to confirm your details so this can be done.



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That’s great thanks for your help Nathan