Landline no tone cant call Virgin and last straw

[paddypaws01]

Virgin have done it again and this is probably the last straw after 27 yrs (I know but until recently they were the only fibre provider)

I use a landline at home (due to poor mobile receipton)

Worked fine at midnight

Not working now

Went down to check the phone that is plugged into the socket (old school but reliable) and no tone

True to form the service status indicates "no issues" other than the one demand channels not working but as they havent worked reliably for 3 yrs I would be surprised if that warning wasnt there.

Reset the hub ( just in case and they always ask)

Could someone please check what is happening.

Has anyone moved to Zen?

Thanks

Charlotte

I posted this to tech in error

[Vikki_M]

Hi paddypaws01

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you are having with the phone line.

Do you have another handset you can try?

Do you have no dial tone?

Are you connected via the wall socket or extension please?

Please pop back to us when you can.