Virgin Media Community

[bcraddock]

Landline has stopped working. Service status is saying no problem with landline in my area. I have run all suggested checks but still no signal.

[Kath_F]

Hi bcraddock, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with your landline service. In order to help look at this, there are a few checks we will need to go through with you. Can you let me know the following please:

• Does the landline work if plugging a different handset into your socket?
• If you don't have another handset, are you able to try your handset in another socket?
• When calling any number, do you get any tone?
• When receiving calls, does your landline ring at all?

If you can come back and let me know the answers to the above. It's possible we may need to get an engineer out to you so please ensure you come back to us here 🙂

Thanks, 

[bcraddock]

Hi Cath, many thanks for your reply.

I'm pleased to say the Virgin engineers have identified the problem and have been able to fix it.

[Kath_F]

Hi bcraddock, 

Thanks for coming back to us on this. 

I'm glad to hear that things have been resolved now and that your landline is working again. 

If you have any further issues, please pop back and let us know. 

Thanks,