Landline no longer working. No adaptor sent

[Rob21212]

As of today, 15th November 2022 my Virgin landline is no longer working and I cannot make or receive calls.

I have recently learned there is some sort of switch over happening that involves me needing an adaptor. However, I have not been sent any correspondence about this from Virgin Media, nor have I been sent an adaptor. 

[Kath_F]

Hi Rob21212, 

Thanks for your post and apologies to hear that you're having an issue with your landline service. 

We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Rob21212,

Thanks for coming back to via private message to confirm your information. 

I'm sorry to hear that you've still not received the adapter. Due to this I have booked you in for the next available engineer appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit after 24 hours have passed, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment, you can do this online or via the My VM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Lets us know how the appointment goes. 

Take care.