Virgin Media Community

[martymart]

Moved house last week and setting up phone. All plugged in and I can dial out but can’t receive incoming calls, have tried from 2 separate mobiles, I get a dead phone tone (short beep) and home phone not ringing.  150 numpties keep fobbing me off say the whole system is down. Phone is plugged into Hub 3.Old house had a wall socket. The number has been ported from the old address.

Please help we are missing lots of calls that are important to us.

[Chris_W1]

Hi martymart, thanks for the message, I am sorry to hear that you are having issues with the service and we want to get things resolved for you. Can you confirm if you are still having this issues when trying another handset? Chris

[martymart]

Yes still having the problem

[Chris_W1]

Can you confirm if the phone line is plugged into the wall or the hub? If the wall can you plug it in to the hub? Chris

[Chris_W1]

If it still not working we can see that there is an outage in the area, F008799137 which is due to be resolved on the 22nd ^Chris

[martymart]

It is in the hub as stated in post one.

[martymart]

I can call out so an outage is questionable.

[Chris_W1]

There is a signal outage in the area and we would not be able to book an engineer until this fault is resolved as it is a signal issue and would affect broadband. Chris 

[peeturdee]

Exactly the same issue as me. House move and same symptoms and issue. 

[Chris_W1]

Hi peeturdee, thanks for the message, we cannot see any outages for you, can you confirm if your issue has been resolved? Chris