Moved house fairly recently and setting up phone. All plugged in and I can dial out but can’t receive incoming calls, have tried from 2 separate mobiles, I get a dead phone tone and home phone not ringing. Got told by support all is ok as When they called Me it did ring their end but it didn’t on my home phone. 1471 shows a call received today from virgin but not the mobiles I have called from????
anyone have any ideas please??? Guy on support was grumpy and generally unhelpful unfortunately.
Thanks for confirming your details and joining me in a private message @Emlee0310
I have been looking into this on your account and we need to send this over to our telephony department to investigate this further. I have staged your account to them and they will be in touch within the next 24 hours with an update or to let you know the issue has been resolved.