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Landline no dialling tone

Joining in

No dialling tone on landline.

Status in area not showing any issues.

help pages not helping


Forum Team
Forum Team

Hi JohnReilly11,

Thank you for reaching out to us in our community and welcome, sorry to hear you landline isn't working and that you have been unable to speak to us, I was able to locate you on our system and cannot see any issues, please can you check the Telephone socket, remover everything including any filters, extensions, alarms and any other devices connected, once done try a separate phone directly into the socket, if a technician was to come and it was the phone or any cables ETC plugged in there will be a £25 charge.



I have tried unplugging etc and also plugged in an analogue phone. There is still no dialling tone.

Thanks for getting back to us JohnReilly11,

I'll need to arrange an engineer visit. I need to confirm a few details with you first of all so I've popped you over a private message (purple envelope, top right hand corner)


Forum Team
Forum Team

Thanks for confirming your details via private message 🙂

I've arranged an engineer visit for you, you can view the time and date of the appointment via your online account here


Thank You Alex 

No worries at all 🙂

Let me know how the visit goes.