Landline - no dialling tone and engineer no show

[Lucyk]

My phone is being switched over but the hub & phone are on different sides of the room. Rang virgin last week who said they would arrange an engineer to come out & would call me back with a date. Never called back so rang back Mon & was told an engineer was booked in to come the following day. They never turned up I was in all day. Today my home phone has no dialling tone so I can't ring them. Any advise please? 

[MOD EDIT: Subject title changed for clarity]

[Reece_MH]

Hi @Lucyk,

Thanks for your post and a warm welcome back to our Community Forums. 

I'm sorry to hear you've had some problems with the migration and no Technician has visited. I've taken a look on our end and it does look like the service has been moved over to our 21CV Service, which is why you currently have no dial tone.

I'm going to send you a private message so I can look into getting this resolved for you. Please look out for it in the top-right, purple envelope.

Cheers,