Landline no dial tone

[Snoopzster]

Hello,

I've had no dial tone on my VM landline for over a month and only just got around to doing something about it. I've tried different phones which still give me no dial tone and also tried my phone's at another property which are working fine so the issue is definitely my landline.

What I'd like to do is arrange an engineer visit to fix the issue at a suitable time for when I am at home through this forum please.

[Kath_F]

Hi Snoopzster, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear you're having an issue with your landline and getting a dial tone. It's great to hear you've already tried some checks too. 

We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F · Accepted solution]

Hi Snoopzster, 

Thanks for coming back to me via private message to confirm your information.

Due to how quickly some appointments fill up, we're not able to give you any available ones to choose from as by the time you reply, it may have gone so I have just booked you in for the next available appointment/timeslot. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

➡ The technician diagnoses the faults as not being caused by our network/equipment

➡ The technician discovers that the fault or problem relates to your equipment

➡ The technician discovers that the fault or problem relates to any system that we are not responsible for

➡ The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the appointment goes.

Take care