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KeithHolden
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Landline, no dial tone

My landline is out of service, no dial tone. I have checked all locally. Online diagnostic tool not working. Help appreciated.

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John_GS
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Re: Landline, no dial tone

Hi @KeithHolden

 

Thanks for posting and apologies for the landline issue.

 

How's things today? If still the same, does setting the landline phone to 'tone' resolved the issue? If not, can you unplug it and re-plug it back in for me?

 

Kind regards,

John_GS
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KeithHolden
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Re: Landline, no dial tone

Still no dial tone. Adjacent to Virginmedia mastersocket is a BT one from a former contract, if i plug into that i get dial tone, but calls fail as i don't pay for that service. 

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John_GS
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Re: Landline, no dial tone

Hi @KeithHolden

 

It needs a tech visit I'm afraid, my colleague has removed and re-added it from the switch and tested. 

 

I've booked in the first available visit for you which you can find here

 

Please let us know how the visit goes

 

Kind regards,

John_GS
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KeithHolden
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Re: Landline, no dial tone

8am - 12pm
Thursday 25th February
Is ok, thanks, will update you post visit
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John_GS
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Re: Landline, no dial tone

Cheers, have a great day 🙂

 

Kind regards,

John_GS
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