Virgin Media Community

[KeithHolden]

My landline is out of service, no dial tone. I have checked all locally. Online diagnostic tool not working. Help appreciated.

[John_GS]

Hi @KeithHolden

Thanks for posting and apologies for the landline issue.

How's things today? If still the same, does setting the landline phone to 'tone' resolved the issue? If not, can you unplug it and re-plug it back in for me?

Kind regards,

[KeithHolden]

Still no dial tone. Adjacent to Virginmedia mastersocket is a BT one from a former contract, if i plug into that i get dial tone, but calls fail as i don't pay for that service. 

[John_GS]

Hi @KeithHolden

It needs a tech visit I'm afraid, my colleague has removed and re-added it from the switch and tested. 

I've booked in the first available visit for you which you can find here

Please let us know how the visit goes

Kind regards,

[KeithHolden]

8am - 12pm

Thursday 25th February

Is ok, thanks, will update you post visit

[John_GS]

Cheers, have a great day 🙂

Kind regards,