Virgin Media Community

[Jennyst3]

Hi I have no dial tone and unable to make call. Connected to main connector, have checked phone, batteries etc. I’m on mobile phone now waiting for a virgin operator. 

[Emily_G]

Thanks for the post Jennyst3 and welcome to our community.

Did you get through to the team? 

If not, have you been able to try an alternative handset on the connection? 

Thanks, Emily.

[Jennyst3]

Hi I’ve got through to the team and have a visit next week. I have no spare handset not sure how many people do! But have checked my handset it is charging and is ‘live’ electronically, I’ve also unplugged, plugged in etc and checked batteries. 
thank you 

[Emily_G]

Thanks for confirming and we're glad the team have booked an appointment to investigate further.

Please do let us know how this goes. 

Thanks, Emily.