Alex are you able to help me at all? Here is the message I tried to send through the chat:-
"I only joined with you yesterday and had to spend most of yesterday trying to sort my home phone out (from 10am - 4pm) and had to end up taking annual leave from work to try and sort it out. Was told it wasn't working as it was my fault as i had broken my own phone or my phone wasn't compatible (not sure how they knew that since they didn't ask what phone i had) I went with the info they gave me to an expert who confirmed my phone was compatible but in any event suggested another phone which was on the compatible list on your website which i bought and tried out today and i still have no landline service. I advised them that i needed to have this sorted for Monday as i couldn't afford any more time off work but i tried calling and your contact centre is closed. so not only have i lost a half day annual leave, i have now lost out money on the cost of a phone i probably didn't need and i have no idea if i will be able to return to work on Monday. Can someone please urgently look at this?"
other bit of info is the red phone icon is flashing before and after i plug in the phone network so not sure if there is an issue with the telephone service reaching the hub rather than my phone?