Landline moving to fibre soon - need to rearrange engineer appointment

[SallyAD]

We have had an appointment through for engineer to visit about changing landline over to fibre. However appointment not convenient but having problems changing as my husband can’t log into my virgin media (always has had problems with this but that’s another matter). How can we contact to change date?

[Lee_R]

Hi @SallyAD  thanks for posting and welcome to our community.

Sorry to hear that you've been unable to change your appointment for you landline switchover. And sorry to hear you're unable to access My Virgin Media.  I would love to help you with the change of the appointment date.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R