Landline malfunction

[SteveM42]

I've applied all the rules and duly connected my landline to the Router Hub5..no response!

[John_GS]

Hi @SteveM42 

Thanks for posting and welcome to the community.

I am sorry to hear your phone is not working. Can you just confirm for me if your phone is plugged in either direct/via adapter to the telephone port one on the router?

I will also send you a PM 🙂

Best wishes.

[SteveM42]

Yes, it is plugged in to port one of Hub 5, through the provided adapter..I've re-booted etc..but no success...thanks

[Client62]

Check if the telephone wall sockets are still working.

[John_GS]

Hi @SteveM42 

Thanks for joining me on PM and providing the details so I could book the tech visit in for the house phone not working. You can check the visit and amend it, in your online account. There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment