Welcome back to our Community and thanks for your post - sorry that there has been an issue with your landline moving to your new account.
I have managed to locate the old account via your forum information and also the new account; in order to chat freely about your account and landline we'll need to go through security. To do that, I'll need to pop you a Private Message.
Please look out for a Purple Envelope in the top right of the page and pop me a reply when you can.
Re: Landline line number not ported over to new account
3 weeks ago
Looks like you managed to reply to me before I had the chance to reply to you @mont999
I received your Private Message and as security was all correct was able to run through the checks and my colleague in our back office Telephone team was able to move the number in question over to your new account and get that activated for you.
Sorry about the delay. You know where we are if you need us - have a good week and stay safe