Virgin Media Community

[Mikewint]

Can't connect my BT 8600 landline phone to my Virgin media Hub 5 router.

The error message I'm getting is Line cord error, phone is working OK because when I plug it into my copper landline I have no problem.

• I spoke to some person at call centre in India, and she told me my area (30) had not been migrated yet.
• The phone is plugged into port 1 on the router with RJ11 connectors on both ends.
• This is not acceptable considering the exorbitant amount I pay to Virgin media every month.
• Virgin media please sort as soon as possible 

[Reece_MH]

Hi @Mikewint,

Thanks for your post. Sorry to hear you've had some trouble with the phone line. I've ran some checks on my end and it does appear that your service is still connected to our Copper/Analogue lines.

After running further checks, we would be unable to move your service to our 21CV line, at this time. This is because we are not currently switching over your area. We are currently in the process of migrating all of our customers to our new 21CV telephone service, but this is being done region by region.

When your area is due to be migrated, we will be in touch. I apologise for any inconvenience.

Thanks,

[goslow · Accepted solution]

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@Mikewint wrote:

Can't connect my BT 8600 landline phone to my Virgin media Hub 5 router.

<snip>

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The hub 5 has had some problems in the past with connecting phones to it. Haven't kept up to date with the latest developments of that particular hub 5 issue so not sure if that has now been fully resolved or not.

[Mikewint]

Many thanks Reece_mh your prompt reply.

It answered my question perfectly.

I will use the forum all the time now, instead of talking to some anonymous person at a call centre in India.

Any indication of when my area will be migrated

Thanks again 

[Paulina_Z]

Hi @Mikewint,

Thank you for coming back to us. I'm glad that Reece was able to help with your query. 

We don't know the exact dates that your landline will be migrated over, but we will be in touch about this when it's planned.

I hope this helps.

Thank you.