Landline keeps cutting out since connected to hub

[flowerseed]

I posted a similar complaint about a month ago and an engineer had booked to visit however I thought I had solved the problem by fitting new batteries in the handsets.

However the problem has resurfaced. Most calls cut out, sometimes we have to redial and at other times calls reconnect automatically. Sometimes the person we rang can hear us when the call is interupted even though we can't hear them.

This is a problem we didn't have prior to converting over to the hub connection.

Please could you resolve this problem for us. We are both in our 70's and rely on the landline.

[John_GS]

Hi @flowerseed 

Thanks for posting and welcome back to the community.

Very sorry to hear of the telephone issue since migration.

Please could you check all the cables are finger-tight for me, nothing loose. Then unplug the router. Wait two minutes. Plug it back in. Then monitor over the next few days and keep us posted?

Best wishes.

[flowerseed]

I will follow your advice and report back

[John_GS]

Thanks @flowerseed 

Keep us posted 🙂 

[goslow]

@flowerseed

Calls cutting out and one-way call transmission has been mentioned over and over again on here for some customers post-switchover.

Can't tell you what the cause is nor a fix, unfortunately, but you are not alone in experiencing it. Since you have had the problem for a month, I don't think restarting the hub is likely to fix your problem.

https://community.virginmedia.com/t5/Home-Phone/Phoneline-is-cutting-off-mid-call/td-p/5269151

https://community.virginmedia.com/t5/Home-Phone/Phoneline-is-cutting-off-mid-call/td-p/5275715

https://community.virginmedia.com/t5/Home-Phone/Phoneline-is-cutting-off-mid-call/td-p/5252723

https://community.virginmedia.com/t5/Home-Phone/Landline-cuts-out-after-about-20-seconds-on-incoming...

https://community.virginmedia.com/t5/Home-Phone/Unreliable-phone-service-over-broadband/td-p/5280450

https://community.virginmedia.com/t5/Home-Phone/Phoneline/td-p/5279880

https://community.virginmedia.com/t5/Home-Phone/Why-do-incoming-calls-to-my-landline-fail-to-connect...

https://community.virginmedia.com/t5/Home-Phone/Hub5-needs-a-phone-with-REN1/td-p/5271805

https://community.virginmedia.com/t5/Home-Phone/REN-Number/m-p/5012557

https://community.virginmedia.com/t5/Home-Phone/cant-hear-the-caller-on-incoming-calls/m-p/5225833

https://community.virginmedia.com/t5/Home-Phone/Digital-phone-change/m-p/5287405#U5287405

https://community.virginmedia.com/t5/Home-Phone/Incoming-caller-can-not-hear-me-on-the-landline/td-p...

https://community.virginmedia.com/t5/Home-Phone/DTMF-Tones-not-working-on-DECT-phone-over-VOIP/td-p/...

https://community.virginmedia.com/t5/Home-Phone/Callers-can-t-hear-me/td-p/5359279

[flowerseed]

I followed your advice to unplug and plug in the router and make sure all cables are finger tight. The land line continues to cut out mid way through calls.

This issue appears to be widespread among your customers. I am beginning to suspect that there is a more fundumental problem with your switchover of landlines  to Virgin Routers.

See this post I recieved:

Calls cutting out and one-way call transmission has been mentioned over and over again on here for some customers post-switchover.

Can't tell you what the cause is nor a fix, unfortunately, but you are not alone in experiencing it. Since you have had the problem for a month, I don't think restarting the hub is likely to fix your problem.

https://community.virginmedia.com/t5/Home-Phone/Phoneline-is-cutting-off-mid-call/td-p/5269151

https://community.virginmedia.com/t5/Home-Phone/Phoneline-is-cutting-off-mid-call/td-p/5275715

https://community.virginmedia.com/t5/Home-Phone/Phoneline-is-cutting-off-mid-call/td-p/5252723

https://community.virginmedia.com/t5/Home-Phone/Landline-cuts-out-after-about-20-seconds-on-incoming...

https://community.virginmedia.com/t5/Home-Phone/Unreliable-phone-service-over-broadband/td-p/5280450

https://community.virginmedia.com/t5/Home-Phone/Phoneline/td-p/5279880

https://community.virginmedia.com/t5/Home-Phone/Why-do-incoming-calls-to-my-landline-fail-to-connect...

https://community.virginmedia.com/t5/Home-Phone/Hub5-needs-a-phone-with-REN1/td-p/5271805

https://community.virginmedia.com/t5/Home-Phone/REN-Number/m-p/5012557

https://community.virginmedia.com/t5/Home-Phone/cant-hear-the-caller-on-incoming-calls/m-p/5225833

https://community.virginmedia.com/t5/Home-Phone/Digital-phone-change/m-p/5287405#U5287405

https://community.virginmedia.com/t5/Home-Phone/Incoming-caller-can-not-hear-me-on-the-landline/td-p...

https://community.virginmedia.com/t5/Home-Phone/DTMF-Tones-not-working-on-DECT-phone-over-VOIP/td-p/...

https://community.virginmedia.com/t5/Home-Phone/Callers-can-t-hear-me/td-p/5359279

At present I am paying a monthly subscription for a landline which is no longer providing  a service I am paying for.

Please could you advise me how you plan to rectify the problem.

[Gareth_L]

Hello flowerseed.

Sorry to hear the issue is still happening.

I'd like to arrange for an engineer visit as everything we have advised hasn't worked.

If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello flowerseed.

Thank you for those details and passing security.

Now a technician has been arranged, can you please let me know how the visit goes.

Gareth_L