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Landline issues

Tuning in

We have an alarm, every time there is a power cut or someone accidentally turns the plug off at the wall, it disconnects the phone line and sets the burglar alarm off. Obviously this has only been happening since the phone line has been connected to the router. Does anyone else have this problem and why have Virgin made us put the landline thru the router and not have taken this problem into account? Surely by now virgin shd have come up with a workaround. 


Forum Team
Forum Team

Hi @smf412

Although my colleague is absolutely correct in her advice regarding the power to the alarm, I would still like to look into arranging an EBUL to cover the other possibilities in regards to your alarm. I am going to send you a private message. Please keep an eye on your inbox.