Landline issues

[Patts04]

Hi

like others I have no dial tone and can’t call out

when phoning in via mobile the line rings but the phone doesn’t 

also have “check phone line” on display on phone

[Ilyas_Y]

Hey @Patts04, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the landline.
May I ask if you've checked the master socket to see if the landline is securely connected?
Are you also able to try another landline?

Let us know.

Kind regards,
Ilyas.

[Patts04]

Tried phone directly into socket, no difference 

also tried a different phone directly into the socket and same thing happens

[Ilyas_Y]

Thanks for the reply @Patts04 on the forums.

I will assist you on this and get you the help needed.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Patts04 on the forums.

I'm glad we have arranged an appointment to get this matter resolved.
Let us know how it goes with the appointment.

Kind regards,
Ilyas.