Virgin Media Community

[Kris4]

Hi, my landline stopped working yesterday. I can press the key on my phone to dial out and hear the dial tone, but once I entered the number and press call I get nothing but the dial tone still. Also the sound of the dial tone is massively distorted and sound like crackling and lots of interference. When I try to call my landline from my mobile my line is constantly engaged even though it shouldn't be.

Any advice please?

[Alex_RM]

Hi Kris4,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you're having some issues with the line, 

I've been able to locate your account using your forum details and have arranged an engineer visit.

You can view the time and date of your appointment via your online account here

Alex_Rm

[Kris4]

That's excellent. Thank you for your help.