Landline issue

[smiley1]

Hi. my landline phones don't have a dialling tone but a friend truied to call and the line was engaed. Servce staus shows no issue and I can't phone virgin to report this. How do I fing out what is going on? It must be the line rather than the phones if it is coming up engaged

[goslow]

If you log into 'My Virgin Media', and use the service status link, do you get an option to test your phone line?

You can also try

https://www.virginmedia.com/support/help/service-status/identification/identify

but not sure if that shows any test options

[smiley1]

 I had already tried all that and nothing on service status. Too long a queue to hang on with my pay as you go monbile to speak to Virgin, thanks for trying

[smiley1]

 So I spoke to Virgin on Friday who booked me an appointment for Monday, then on Saturday they cancelled it and said it was a Network issue, Sunday they said it was fixed but still no landline, I rang Sunday and they booked me in for Wed pm but it appears the person I spoke to did not press the button and the next person I spoke to would not book another one saying I needed to wait until they upgrade my line to work off broadband. I then rang through to retentions who managed to get me to the technical help line and they booked me a appt for Thursday pm. I have just had another text saying there is a network issue in your area and they have cancelled this appointment too. I am very stressed about this. I have elderly relatives who rely on me on the landline, can anyone suggest what I do now? this is costing me a fortune to keep ringing Virgin on my pay as you go mobile

[Client62]

If you use your mobile to call to your VM landline do you get connected ?

i.e. is this just an issue with calls originating from your friend's phone / provider or an issue for all callers.