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Marg1948
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Landline issue

on ‎13-03-2022 11:06

Hello,

I have been having a problem with my landline phone for several months now. The phone rings but the ringtone is short and then cuts out after a few seconds so I am unable to answer in time. We have tried using another phone with that phone socket but the issue still occurs. I think we need an engineer to look at the issue.

Marg

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Beth_G
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Re: Landline issue

on ‎13-03-2022 12:06

Hi Marg,

Thank you for your post, and welcome to the Community Forums! 

I'm sorry to hear you've had an issue with your landline service for a few months now. The issue you have described sounds like something called a 'ring trip'. This is where the handset bell seems to ring once and then cuts off. You're right, we will need to schedule in an engineer visit for you so this issue can be resolved 🙂

I'll pop you over a PM now so I can arrange this with you.

Beth
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