Landline is not working

[yuki2111]

My landline phone is not working.

I cannot make or receive any phonecalls.

I would like to know the possible reason and how to fix it.

[yuki2111]

Thank you for the check and reply.

Unfortunately, there is still the problem.

[Steven_L]

Thanks for coming back to me yuki2111, as mentioned in my previous message, we will need to book a technician visit, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message yuki2111. 

I have arranged a technician appointment to resolve your current issues, this can be tracked via your online account. Please sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,
Steven_L

[yuki2111]

Thank you for the reply.

I've received information about the appointment which is tomorrow.

But I'm not at home then. Can I reschedule after Easter?

I tried to reschedule online but occurred an error on the website.

Thank you.

[Steven_L]

Yes we sure can yuki2111, I'll get this looked into and reply via private message with your new visit date and time.

Kind Regards,

Steven_L

[yuki2111]

Thank you.

I'll wait for the message.