Welcome back to our Community Forums! Thank you for for your post and I'm very sorry to hear that you're experiencing some issues with your landline service! I completely understand how frustrating this can be. I'll do my best to help.
Can you tell us if the socket that your landline is connected to is a Master socket (a socket with a logo on it), or an Extension socket (socket without a logo)? If you're not connected to a Master socket, please try this to see if this will enable your landline dial tone.
Do you only have this landline plugged in at your property, or do you have other equipment plugged into the wall sockets, such as other landlines, Modems, Faxes, anything like that?
Please check the following to see if this can help resolve your landline issue:
- Please check that the phone is seated in the base unit correctly and powered ON.
- Remove all other equipment connected to the telephone sockets.
- Unplug the phone and check another phone directly into the main socket ensuring that this is a Virgin Media socket and not one with a BT or Sky logo.
Please keep us updated on how you get on and if your landline is still not working, we'll be able to investigate further.