on 21-10-2022 18:48
on 21-10-2022 19:55
Thanks for coming back to us @Sam82d.
Can you please perform a reboot on the hub to see if the landline service is then able to produce a dial tone?
Have you possibly been able to use an alternative handset on the landline connection?
Kindest regards,
David_Bn
on 21-10-2022 18:53
Hi @Sam82d thanks for your post although I'm sorry you have no landline at the moment.
How is your landline connected, have you change to the 21CV fibre network yet, where you're connected directly to the Hub?
Can you check that all the connections are secure in your Hub and landline, and have you tried a different handset?
Many thanks
on 21-10-2022 19:39
I’m connected in the back of the hub and it’s not working
on 21-10-2022 19:55
Thanks for coming back to us @Sam82d.
Can you please perform a reboot on the hub to see if the landline service is then able to produce a dial tone?
Have you possibly been able to use an alternative handset on the landline connection?
Kindest regards,
David_Bn
on 21-10-2022 19:57
I’ve rebooted it loads ov times and it’s not working when I try ring it it says the person is unavailable at the moment I need it sorting out asap as I work from home and need my landline
on 21-10-2022 20:07
Has an alternative handset been attempted?
Kindest regards,
David_Bn
on 20-02-2023 18:22
Landline not working this afternoon. Did notice engineers at the virgin box this morning but didn't notice issue with phone until this evening. Having difficulty getting through to Virgin to report fault
Having difficulty
on 20-02-2023 18:52
Thanks for your posts and updates on the issue, Dibdobs25.
We're sorry to see the landline fault persists, we'd love to assist with this.
Could you please let us know if you've tried a different handset to see if the line has a dial tone using this?
Also, are you able to connect the handset on the phone wall socket and is there a dial tone when you plug this on to the Master socket (with VM logo) at all?
Let us know of the above, glad to help.
on 20-02-2023 18:57
The handset is connected to the master socket. No dial tone but line sounds open
on 20-02-2023 19:08
Thanks for testing this, is the call coming in if you ring your landline or do you get an error message again?
Also, has your line ever worked via the hub or did it work over the copper lines(wall socket) before this issue came up?