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Landline is down

cas23
Joining in

on ‎01-10-2022 18:52

My landline has been down for 3 days now (SW19 4AD) but all checks show that there is no fault with phone line but a fault with TV (my TV is working fine). I have been trying to call virgin but cannot get through (it keeps cutting off). Any other way to report this?

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3 REPLIES 3

Martin_N
Forum Team
Forum Team

on ‎02-10-2022 08:12

Hi cas23,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your landline service. 

I have taken a look on our side and I am unable to see any known outages. 

Can you confirm if you have been able to try an alternative handset on the line?

^Martin

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cas23
Joining in
In response to Martin_N

on ‎02-10-2022 08:29

Hi Martin, 

Yes I have tried another hand set as well. The fault has been also picked up by my alarm company (which has nothing to do with the handsets). Thank you for looking into this.

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Martin_N
Forum Team
Forum Team
In response to cas23

on ‎02-10-2022 08:34

Thank you for that information. To look into this further, I will private message you to confirm your details. 

^Martin

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