My land line is dead. All other broadband, TV and WiFi are working and I have checked the cables. I have done a status test and there is no indication of a failure.
Thanks for coming back to me and confirming. Can you try the other telephone port on the router for me and also a reboot/trying the same telephone port after removal?
So I plugged the telephone cable into the other port. Then I switched the router off using the switch on the back of the router and switched it back on. The phone line is still dead.
Thank you for reaching back out, I was able to locate you on our system with the details we have for you and can see your Landline Switchover has been completed, there are no issues showing our end, has the line worked since it has been changed over, have you been able to try a different Phone?
The phone line is still dead. Unfortunately I do not have another landline phone to try out to see whether it is the phone. All other functions of the phone work - eg scrolling through the directory, but the phone line is just dead. Is there anything else I can do?
Thanks for chatting with me via PM @ScottCondie I'm glad I could help arrange for this to be resolved for you.
Please keep us updated with how this engineer visit goes. Please note that someone over the age of 18 will need to be in the property during this visit.
If you need anything further, please let us know. We will be happy to assist.
