Landline is dead

[Jane581]

This morning my landline was completely dead, it is turned on but there is no dialing tone. I live in the GU1 area and have done a service check and it says there is no known problem with the landline in this area.  I have this problem with the phone going dead regularly.The last time I had this problem was in April 2022. It seems to happen when we have a lot of rain.

Any help would be appreciated. Thank you

[Vikki_M]

Hi @Jane581

Thank you for your post and welcome back to our community.

I am sorry to hear of the issues you are having with the phone line.

I have taken a look at things from our side and there are no outages for your area.

I will go through some checks with you here and if these do not resolve the issue, we can arrange an engineer visit for you.

Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.

Please pop back to us when you can.

[Jane581]

Hi

I don;t think we have a Virgin Media socket, we are plugged into the same socket we have always had for the last 20 years - it's a white socket.

[Vikki_M]

Thank you.

Do you have any other pieces of equipment connected to your phone socket? This may include:
 

• Other telephones
• Personal Computers
• Faxes
• Modems
• Satellite TV digiboxes
• Micro-filters
• ADSL modem or router

Please pop back to us when you can.

[Jane581]

No we don;t have anything else running on the socket, just the landline.

[Vikki_M]

Thank you @Jane581

There are a few troubleshooting checks I will need you to perform to see if they are successful in resolving the issue. Can you: 
 

• Check the phone is seated in the base unit correctly & powered ON.
• Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.

Please pop back to us when you can.

[Jane581]

I have checked another phone in the socket and that one is dead as well.  I've replugged in the original phone and that is still dead.

[Vikki_M]

Thank you @Jane581

We will need to send you an engineer.

I will send you a private message now so we can arrange this.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.