Landline is dead. Followed all the virgin advice

[NLP750]

Help says - and I've done all this
1. Unscrew the two small screws and slide out the bottom half of the face plate. You'll see a test socket on the right-hand side.
2. Plug your phone into the test socket and make a call. See if the line rings once and stops, or doesn't ring at all.
3. If you can dial out, the problem’s probably with your internal wiring. You can either fix this yourself, or contact the company that maintains your phones to do it – they'll charge, if you're not covered by a warranty.

If you can't dial out at the test socket, then the line is likely to be at fault. You'll need to report it to your telephone service provider, which could well be us.

what now?

[Steven_L]

Hey NLP750,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, the points above, have you been advised them by a Virgin Media staff member or if it was our site, please can you provide the link?

Are you using a residential or business account with us at the moment?

Kind Regards,

Steven_L