Landline is dead. Cannot make or receive calls last TWO MONTHS

[jflowers]

I hope you can help me.

I have had no in or out calls for at least two months. I called Virgin and was referred to another number to see if there was work in my area - there wasn't but nothing improved.

Completed complaint form yesterday but when asked to 'submit' everything froze.

I need an engineer to call because I cannot call you from my mobile now and have no other way of getting in touch with you to have the landline fixed.

Please help!

[Alex_RM]

Hi jflowers,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some issues with your phioneline.

I've had a look at things from our side and can see a technician is needed. Before I can arrange this I'll need to confirm a few details with you, I've sent you a private message (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM · Accepted solution]

Thanks for popping over onto private message jflowers,

I've arranged an engineer visit for you now, you can view the time and date of the appointment via your online account here

Alex_Rm

[jflowers]

A very helpful engineer called on Saturday 26th and attended to the problem. All dealt with satisfactorily thankyou.

[Ashleigh_C]

Hi there @jflowers

Thank you so much for letting us know and that is great to hear! Please do pop back to the forums in the future should you ever need help again.

Thanks again.