When I had phone installed I was unable to port the original number from Sky through a BT line, but there are both a BT box and an old telewest box which was working with the old number ,as we were using VM a few years earlier. I got on to Virgin to ask for the new number to be activated through the Telewest/VM box ,the operator said this was not possible because it had been disconnected and I can only use the hub,Surely this incorrect, think he did not understand that I had a telewest/VM box there and just needed it activated with the new number, been trying to ring, but just keep being put on hold for 30mins . Can this be confirmed that this can be switched on as it's inconvenient not having a phone downstairs ?
the point was it's not a new install a Telewest/VM box is already installed downstairs and surely it's just a case of opening the new number at the exchange to make the line active . If I was not having broadband surely this is what they do ?
Tony, Actually have an old incoming VM landline box as well as cable ,that why I can't see why my old VM telephone landline cannot be reconnected with my new number , no new installation is required !! will wait until VM see this thread , as there's no point in ringing been put on hold 3 times in 3 day each time for 30ish minutes😠