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weesamo
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Landline hasn't been ported over

I wonder if someone can help me. I took over my father's virgin media account  but the old number hasn't been ported over. Initially I was told it would take 10 days but it's been whole month now. He's had the old number 40 years.

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Natalie_L
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Re: Landline hasn't been ported over

Hi weesamo, 

 

Welcome to the Community and thank you for posting. 

 

I am sorry to hear you are experiencing a delay with getting the number ported over. 

 

I have taken a look in to your account from our side and have identified what may be causing the delay but I will need to send you a private message to pass security before I can discuss this further. 

 

I will pop you over a private message now and we can go from there. 

 

Speak soon, 

 

 

Nat
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