I wonder if someone can help me. I took over my father's virgin media account but the old number hasn't been ported over. Initially I was told it would take 10 days but it's been whole month now. He's had the old number 40 years.
Welcome to the Community and thank you for posting.
I am sorry to hear you are experiencing a delay with getting the number ported over.
I have taken a look in to your account from our side and have identified what may be causing the delay but I will need to send you a private message to pass security before I can discuss this further.
I will pop you over a private message now and we can go from there.