Hey @dianas1968,
Thanks for taking the time to post on our forums with your landline issue.
I'm sorry that you're having issues with your landline at the moment, I have been able to locate your account and can see that you would need an engineer visit to get this issues resolved.
I would need you to confirm a few details via a private message that I will send over in a moment and we can get the visit booked in for you.
Regards,
Steven_L