Virgin Media Community

[dianas1968]

Not sure when this issue cropped up - noticed it this morning. 

I have performed the VM test, I have unplugged it and re-plugged it, I have tried a different (albeit older) telephone, and nothing works. The test says that there are no issues in the area and that there is nothing wrong with the equipment. I beg to differ!

Help!

[Steven_L · Accepted solution]

Hey @dianas1968,

Thanks for taking the time to post on our forums with your landline issue.

I'm sorry that you're having issues with your landline at the moment, I have been able to locate your account and can see that you would need an engineer visit to get this issues resolved. 

I would need you to confirm a few details via a private message that I will send over in a moment and we can get the visit booked in for you.

Regards,

Steven_L

[dianas1968]

Thanks

[Steven_L]

Thanks for confirming your details @dianas1968. 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.

Regards,

Steven_L

[Steven_L]

Also I forgot to add @dianas1968, please let us know how the visit goes.

Regards,

Steven_L

[dianas1968]

Thanks!

[Steven_L]

You're very welcome @dianas1968 🙂

Regards,

Steven_L

[dianas1968]

The engineer arrived within the allotted time. He quickly discovered the problem and had it repaired in no time. He was also very pleasant and friendly.

Thank you for the quick resolution.

[Robert_P]

Thanks for the update dianas1968 and really pleased to hear the visit was successful and the issue is now resolved. 

If you need us again in the future, please don't hesitate to get in touch with us here 🙂

Rob