Our landline has been down since 5th June and we have been unable to get past the automation to speak to an actual support human (ringing from mobile, of course).
Thanks for coming back to me via PM so promptly @Elsie348
An engineer has been arranged for you. Should you find the time and date not suitable, you can re-schedule via your online account or just drop me a PM.
Just letting you know that the engineer came this morning as scheduled and has fixed us up to the new system of having the landline linked to the broadband, so we are up and running again.