Virgin Media Community

[Elsie348]

Hi,

Our landline has been down since 5th June and we have been unable to get past the automation to speak to an actual support human (ringing from mobile, of course). 

Internet and mobile both fine. 

Any help would be appreciated!!

Thanks. 

[Ayisha_B]

Hi @Elsie348, 

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear your landline has been down. Do you currently have no dial tone?

Can I also ask if any of the troubleshooting steps have been followed here?

Please let me know and I can arrange a engineer if required 🙂

[Elsie348]

Hi,

Yes we have tried all the steps but still nothing. An engineer would be very helpful!

Thanks. 

[Ayisha_B]

Thanks for confirming. 

I will pop you a PM now so we can grab some details and get this arranged 🙂 

[Elsie348]

Wonderful, thank you!

[Ayisha_B]

Thanks for coming back to me via PM so promptly @Elsie348

An engineer has been arranged for you. Should you find the time and date not suitable, you can re-schedule via your online account or just drop me a PM. 

Let us know how the visit goes 🙂

[Elsie348]

Thanks Ayisha, will do!

[Ayisha_B]

My pleasure 😄

[Elsie348]

Hi,

Just letting you know that the engineer came this morning as scheduled and has fixed us up to the new system of having the landline linked to the broadband, so we are up and running again. 

Thanks again for helping to get this sorted. 

[Ayisha_B]

Hi @Elsie348, 

Thanks so much for popping back here with the update. 

I am pleased the engineer was able to get things sorted for you.

It's been my pleasure 🙂 

Have a lovely day!