Menu
Reply
Tcollins
  • 6
  • 0
  • 0
Joining in
469 Views
Message 1 of 9
Flag for a moderator

Landline flatlined,busy if try to call

Have tried turning all off,called 0345,0333 still getting nowhere.

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
457 Views
Message 2 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Good afternoon @Tcollins 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Are you able to let me know,  is your landline connected via the hub or the traditional wall socket? 

 

Kind regards,

Zak_M

0 Kudos
Reply
Tcollins
  • 6
  • 0
  • 0
Joining in
455 Views
Message 3 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Hi,wall socket 

0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
445 Views
Message 4 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Thank you for coming back to me. 

 

Please could you check the services status page to see if there are any know area issue? 

 

Are you unable to make & receive calls?  When picking up the phone do you get a dial tone at all? 

 

Kind regards,

Zak_M

0 Kudos
Reply
Tcollins
  • 6
  • 0
  • 0
Joining in
440 Views
Message 5 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Says no problems with phone ,cannot make or receive calls,no dial tones ,if someone calls us get busy signal
0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
434 Views
Message 6 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Thank you for coming back to me. 

 

I will pop you over a PM so that I can run some further checks. 

 

Kind regards,

Zak_M

Tcollins
  • 6
  • 0
  • 0
Joining in
425 Views
Message 7 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Have replied on email
0 Kudos
Reply
Zak_M
  • 6.12K
  • 315
  • 544
Forum Team (Retired)
Forum Team (Retired)
423 Views
Message 8 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Thanks' @Tcollins

 

 

I have run some diagnostics from here and we are going to need to get an engineer out to you,  I have taken the opportunity to book this for you.  Your able to find the time and date via your online account. 

 

Kind regards,

Zak_M

 

0 Kudos
Reply
Tcollins
  • 6
  • 0
  • 0
Joining in
420 Views
Message 9 of 9
Flag for a moderator

Re: Landline flatlined,busy if try to call

Thank you
0 Kudos
Reply