Virgin Media Community

[Tcollins]

Have tried turning all off,called 0345,0333 still getting nowhere.

[Zak_M]

Good afternoon @Tcollins 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your landline. 

Are you able to let me know,  is your landline connected via the hub or the traditional wall socket? 

Kind regards,

Zak_M

[Tcollins]

Hi,wall socket 

[Zak_M]

Thank you for coming back to me. 

Please could you check the services status page to see if there are any know area issue? 

Are you unable to make & receive calls?  When picking up the phone do you get a dial tone at all? 

Kind regards,

Zak_M

[Tcollins]

Says no problems with phone ,cannot make or receive calls,no dial tones ,if someone calls us get busy signal

[Zak_M]

Thank you for coming back to me. 

I will pop you over a PM so that I can run some further checks. 

Kind regards,

Zak_M

[Tcollins]

Have replied on email

[Zak_M]

Thanks' @Tcollins

I have run some diagnostics from here and we are going to need to get an engineer out to you,  I have taken the opportunity to book this for you.  Your able to find the time and date via your online account. 

Kind regards,

Zak_M

[Tcollins]

Thank you